Terms and Conditions

Last Updated: 28 August 2026

Welcome to Rukundo Coffee. These Terms and Conditions govern your use of the Rukundo Coffee website and any purchases made through our online store.

By accessing our website, placing an order, or using our services, you agree to these Terms and Conditions. Please read them carefully before completing a purchase.

1. About Rukundo Coffee

Rukundo Coffee is a coffee production and export company rooted in Uganda, with a focus on bringing value-added African coffee products from farm to cup. The business was founded by Jacky Arinaitwe and operates with a vision of sharing African coffee with customers locally and internationally.

Rukundo Coffee sells coffee products and related offerings through its online store. Available products may include Arabica coffee, Robusta coffee, blends, honey, gift products, and other items introduced from time to time.

2. Using Our Website

You agree to use this website lawfully and responsibly.

You must not:

Use the website for fraudulent or unlawful purposes.
Attempt to gain unauthorised access to our systems.
Interfere with the website’s functionality or security.
Copy, reproduce, or misuse our content without permission.
Submit false or misleading information when placing an order.

We reserve the right to restrict access to the website where there is reasonable cause to suspect misuse or unlawful activity.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, sizes, and other information displayed on the website are accurate.

However, product images may differ slightly from the actual product due to photography, screen settings, packaging changes, or other factors.

Product availability may change without notice. If a product becomes unavailable after you place an order, we will contact you regarding the available options.

4. Prices and Payment

All prices displayed on the website are shown in South African Rand (ZAR) unless stated otherwise. The website currently displays coffee products with prices in Rand.

Prices may change from time to time. However, changes will not affect an order that has already been accepted and confirmed, except where permitted by applicable law.

Customers are responsible for providing accurate billing and contact information when completing an order.

5. Placing an Order

When you place an order through our website, you are making an offer to purchase the selected products.

An order is subject to product availability and successful payment.

Once your order has been received, we may send an order confirmation to the email address provided during checkout.

Rukundo Coffee reserves the right to contact you if additional information is required to process your order.

6. Payment

Orders must be paid using the payment methods made available during checkout.

We may use third-party payment providers to process transactions. Rukundo Coffee does not intentionally retain complete payment card details where these are processed securely by an authorised payment provider.

If payment is unsuccessful, your order may not be processed until payment has been successfully completed.

7. Shipping and Delivery

Rukundo Coffee will process and deliver orders according to the shipping options available at checkout.

Delivery times may vary depending on:

Delivery location
Product availability
Courier availability
Public holidays
Weather conditions
Other circumstances outside our reasonable control

Customers are responsible for providing a complete and accurate delivery address.

Any estimated delivery period provided by Rukundo Coffee is an estimate and should not automatically be considered a guaranteed delivery date.

8. Delivery Delays

Although we aim to process orders promptly, delays may occasionally occur.

If an order is delayed, we will make reasonable efforts to assist with tracking and resolving the issue.

Where a delay or failure to deliver triggers rights under applicable South African consumer law, those rights will apply.

9. Returns and Refunds

Rukundo Coffee aims to provide customers with quality products and reliable service.

Because coffee and other consumable products may be affected by hygiene, freshness, and food safety considerations, returns may be subject to specific conditions.

Customers should contact us as soon as possible if:

The wrong product was delivered.
The product arrived damaged.
The product is defective.
The order is incomplete.
There is another legitimate issue with the order.

Where a return, replacement, or refund is required under applicable consumer law, Rukundo Coffee will provide the appropriate remedy.

Nothing in these Terms and Conditions is intended to remove or limit rights that consumers have under South African law.

10. Cancellations

Customers may request cancellation of an order by contacting Rukundo Coffee as soon as possible.

Cancellation requests made before an order has been processed may be easier to accommodate.

Where South African consumer legislation provides a cancellation or cooling-off right, Rukundo Coffee will comply with the applicable requirements. ECTA, for example, provides specific protections for certain electronic transactions.

Certain products or circumstances may be excluded from specific cancellation rights where permitted by law.

11. Damaged or Incorrect Orders

If your order arrives damaged or contains an incorrect product, please contact us promptly.

We may request relevant information, such as your order number, photographs of the product, packaging, or delivery condition, to help investigate the matter.

Where the issue is confirmed, we will provide an appropriate solution in accordance with applicable law.

12. Customer Complaints

If you have a complaint regarding an order, product, payment, delivery, or service, please contact Rukundo Coffee using the contact details provided on our website.

Our current website provides the following contact details:

Email: buy@rukundocoffee.com
Phone: 073 469 4370 / 073 477 1560

We encourage customers to contact us first so that we can investigate and attempt to resolve the issue.

13. Website Content

All website content, including text, photographs, graphics, branding, logos, product descriptions, and other materials, belongs to Rukundo Coffee or is used with permission.

You may not reproduce, distribute, modify, sell, or commercially exploit our content without prior written permission.

14. Intellectual Property

The Rukundo Coffee name, branding, logos, product presentation, website content, and other intellectual property may be protected by applicable intellectual property laws.

Nothing on this website grants you ownership or unrestricted rights to use Rukundo Coffee’s intellectual property.

15. Third-Party Services

Our website may use third-party services, including payment processors, courier companies, hosting providers, analytics services, and other technology providers.

These third parties may have their own terms and privacy policies.

Rukundo Coffee is not responsible for third-party services outside its reasonable control, subject to any rights and obligations imposed by applicable law.

16. Website Availability

We aim to keep the website available and functioning properly. However, temporary interruptions may occur because of maintenance, technical issues, hosting problems, internet connectivity, or circumstances beyond our reasonable control.

We do not guarantee that the website will always be available or completely free from errors.

17. Limitation of Liability

Nothing in these Terms and Conditions excludes or limits any liability that cannot legally be excluded or limited under South African law.

Subject to applicable law, Rukundo Coffee will not be responsible for losses caused by circumstances outside our reasonable control.

We will not use these Terms to remove or unfairly restrict consumer rights provided by applicable legislation. South African consumer law prohibits unfair or unjust contractual terms and certain attempts to waive statutory consumer rights.

18. Privacy

Rukundo Coffee respects the privacy of customers and handles personal information in accordance with applicable privacy legislation.

Personal information may be collected when customers create accounts, place orders, make enquiries, or otherwise interact with the website.

For more information about how personal information is collected, used, stored, and protected, please refer to our Privacy Policy.

19. Changes to These Terms

Rukundo Coffee may update these Terms and Conditions from time to time to reflect changes to our business, website, services, or applicable legal requirements.

The latest version will be published on this website.

The updated date at the beginning of this document will indicate when the Terms were last revised.

20. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa.

Any dispute will be handled in accordance with applicable South African law and the consumer protection mechanisms available to the parties.

21. Contact Us

If you have questions about these Terms and Conditions, your order, or our services, please contact Rukundo Coffee:

Rukundo Coffee
Email: buy@rukundocoffee.com
Phone: 073 469 4370 / 073 477 1560

Website: Rukundo Coffee