1. Returns and Refunds

Rukundo Coffee aims to provide customers with quality products and reliable service.

Because coffee and other consumable products may be affected by hygiene, freshness, and food safety considerations, returns may be subject to specific conditions.

Customers should contact us as soon as possible if:

• The wrong product was delivered.
• The product arrived damaged.
• The product is defective.
• The order is incomplete.
• There is another legitimate issue with the order.

Where a return, replacement, or refund is required under applicable consumer law, Rukundo Coffee will provide the appropriate remedy.

Nothing in these Terms and Conditions is intended to remove or limit rights that consumers have under South African law.